RETURN AND REFUND POLICY

Return and Refund Eligibility

All sales are final. We maintain a strict return policy and only accept returns or issue refunds under the following circumstances:

Incorrect Order Delivered: You received an item different from what you originally ordered.

Delivery Error: There was a documented error with your delivery caused by our team.

Non-Eligible Returns

Other than the exact scenarios listed above, no returns, exchanges, or refunds will be accepted. We do not offer refunds for:

• Change of mind or buyer’s remorse.
• Incorrect items or sizes ordered by the customer by mistake.
• Delays in shipping beyond our immediate control.

How to Report an Incorrect Delivery

If you have received the wrong order, please contact us immediately so we can resolve the issue.

Notify Us: You must contact us at support@alphaattire.lk or +94 70 488 0080 within 3 days of receiving your order.

Provide Proof: Include your order number and clear photographs of the incorrect item(s) you received, along with a picture of the packing slip.

Resolution: Once we verify the error, we will provide instructions for returning the incorrect item at our expense. We will then promptly send out the correct item or issue a full refund to your original payment method, depending on your preference and product availability.

Condition of Returned Items

If you are returning an incorrect order, the item must remain unused, unwashed, and in its original packaging. If the item shows signs of use, the return will be voided.

Contact Us

For issues regarding an incorrect delivery, please reach out to our support team:

• Email: support@alphaattire.lk
• Phone: +94 70 488 0080