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Frequently Asked Questions.
01. Ordering
How do I place an order?
Pick your favourite design, choose your size and colour (where available), and add it to your cart. Once you’re ready, head to checkout, fill in your delivery details, choose a payment method, and place your order. You’ll get an order confirmation right after.
Can I change or cancel my order after placing it?
If your order hasn’t been shipped yet, contact us as soon as possible at support@alphaattire.lk or +94 70 488 0080 and we’ll do our best to change the size or cancel it for you. Once an order has been dispatched, it can no longer be changed or cancelled.
What sizes do you offer?
Sizing varies by product — most designs are offered in S to XXL, some in M to XL only. Check the size chart on each product page before ordering, and reach out to us if you’re unsure which size will fit best.
02. Shipping & Delivery
How long does delivery take?
We deliver island-wide across Sri Lanka. Orders are processed within 1 working day and delivered within 1–3 working days from order confirmation, via Fardar Express. Delays can occasionally happen due to weather, courier issues, or high order volumes.
How much does delivery cost?
A flat delivery fee of LKR 550 applies to orders below LKR 3,500. Orders of LKR 3,500 or more get free delivery, island-wide.
How do I track my order?
Once your order is dispatched, you’ll receive a notification with your tracking details. You can also reach out to us anytime at support@alphaattire.lk or +94 70 488 0080 for an update.
03. Payment
What payment methods do you accept?
We accept Koko (Buy Now, Pay Later), Payzy, Mintpay, PayHere (cards, eZcash, mCash, and online banking), direct bank transfer, and cash on delivery.
Is there a difference in price depending on how I pay?
Yes — our sale prices apply to Bank Transfer, Card payment, and Cash on Delivery. Choosing Payzy, Mintpay, or Koko gives you 10% off the regular price instead. This is shown clearly at checkout before you confirm your order.
Is it safe to pay on your site?
Yes. All payments are processed securely through our payment partners — we do not store your full card or payment details on our servers.
04. Returns, Exchanges & Complaints
What is your return policy?
All sales are final. We only accept returns or refunds if you received the wrong item, or if there was a documented error with your delivery caused by our team. We’re unable to offer returns or exchanges for a change of mind, or for an incorrect size or item ordered by mistake — so please double check your size using each product’s size chart before ordering.
I received the wrong item — what do I do?
Contact us within 3 days of receiving your order at support@alphaattire.lk or +94 70 488 0080 with your order number and photos of the item(s) you received, along with a picture of the packing slip. Once verified, we’ll arrange a return at our expense and send the correct item or issue a full refund, depending on your preference and stock availability.
Who do I contact for other questions?
We’re happy to help — reach us anytime at support@alphaattire.lk or +94 70 488 0080.
